IAC21 Main Program

What’s next in Design after 20 years? Learn to be Certain, Grown and a Model for the coming generations in this talk with Mags Hanley.

As more organizations rely on their digital services, information architects will be asked to take on more prominent roles in enhancing the CX for all audiences. Join Arpy Dragffy for Creating an information architecture for a complex range of user groups.

What does the landscape of online hate look like and how do you visualize it? Join Erin Malone as she talks about her project with ADL’s Center for Technology and Society to map the ecosystems of hate in digital social spaces.

Cynicism is easy—and it undermines user confidence, marketing, and trust. Join Margot Bloomstein to learn how IAs, designers, and writers can empower users, renew their trust, and maybe even save society itself.

The Japanese Wikipedia is the most visited language in Wikipedia after the English Wikipedia. Increasingly, it’s contributing to the rise of historical revisionism in the country. On the pages of particularly sensitive historical topics, Japanese Wikipedia tends to exclude important information inconvenient to the Japanese public and/or include inaccurate and biased information. In recent years content from Wikipedia has been used as a source in historical revisionist books, such as “History of Japan,” a best selling book by Naoki Hyakuta, a nationalist writer known for denying Japanese war crimes during WWII.

Using an Learning Management Sys as a knowledge base, a PM board, and an on-boarding…what? Get playful and be an experimenter! Check out Savannah Li’s journey at the University of Toronto, practicing IA from a user-centered lens.

AI systems’ internal logic can be hard to interpret. Carol Smith and Duane Degler will articulate the vital role that #IA plays in addressing the interactive, collaborative relationship between humans and AI, empowering people, fostering understanding.

As COVID-19 gripped the world, instructions in public health orders were not Google-searchable. Anita Cheng will recount how IA helped save tens of thousands of lives in San Francisco, by bringing clarity and trust into the equation.

Come learn how to create designs that work for a multi-generational workplace. ‘Cause let’s face it – we’re all aging, but as the old saying goes, it sure beats the alternative.

What happens when IA doesn’t support seamless multiple channel delivery? Catch Amber Swope and Edwina Lui’s talk, “One is Not Enough: The Case for Separating Management and Delivery Information Architecture.”

Learn about the relationship we have with digital technologies and how to evaluate them for dark patterns with Noreen Whysel.

How can we organize spatial data to visualize and predict the future in 3D and Augmented Reality? Join Jordan Higgins to explore the future of immersive experience design.

In the Art and Science of Asking Questions, Dan Brown turns a critical eye to the most important tool in our toolbox: the question — how we ask, what we ask, and why we ask.

You get the conversation you design for. This session with David Dylan Thomas will help you design a better one.

The world of work has changed, has the way you lead changed with it? Come learn with alberta and Martina the why, how and what of effective leadership of teams you can’t meet.

Language and word choice affect everyone. Why don’t we spend more time thinking about how others will be affected by the words we use? Sam Raddatz and Clair Rock work to break down complex words to make content more usable for any audience.

There is no average person. A look at the 150 year old myth of the average consumer and why designing with intersectionality in mind is critical.

This session will be in the Lounge.

Clifton Simmons helps you stick to your commitment iterate social change. See how UXers have a unique way to do good.