• Skip to primary navigation
  • Skip to main content

IAC: Information Architecture conference

IAC: Information Architecture conference

  • IAC23: New Orleans
    • Tickets & Registration Info
    • Conference Theme
    • Venue – InterContinental
    • Workshops
    • Conference Program
    • Speakers
    • COVID-19 Policy
    • Experience NOLA
    • IAC23 for Everyone
  • Sponsor IAC23
  • About
    • Code of Conduct
    • Vision & Values
    • Diversity, Equity, Inclusion and Belonging
    • Scholarships
    • Past conferences
    • IAC Advisory Board
    • Privacy Policy
  • Contact
    • IAC23 Volunteers
  • Log in
Home / Sessions / The Words You Use Can Make People Confused… and Annoyed

The Words You Use Can Make People Confused… and Annoyed

IAC 2021 /

Time(s)

April 28, 2021
2:00 PM to 2:30 PM CT

The Live Q&A for this talk will begin as soon as the livestream ends.  In the event the livestream runs over, the Live Q&A and any follow-up conversation will continue inon the Discord channel for this talk.

Location

Virtual

Description

The use of complex words can make your users feel confused, frustrated, or offended – potentially so much so that they give up on a page or process. When we use words that are familiar and make people feel welcome, we are making that content usable by anyone!

So, let’s spend more time thinking about how others will be affected by the words we use! We’ll examine several examples of complicated or complex words and share how to develop the best solutions, breaking down examples of difficult phrases and how they can be simplified to feel more welcoming and accessible.

About the speakers

Clair Rock
Clair Rock

Clair Rock (they/them) is an information architect based in Brooklyn, NY who is passionate about making complex stories inclusive and accessible. Coming from a background in filmmaking Clair has a history of finding unique ways to tell stories. With a Master’s of Science in Information Experience Design, they have been able to pull those unique storytelling and problem solving skills into the information world.

As an openly trans individual, Clair has taken a stance as an advocate for the integration of inclusive practice into all aspects of research and design. Working with a wide variety of clients over the years Clair has helped many people and organizations rethink their digital experiences, and bring to light the importance of inclusive language, inclusive design, and accessibility.

Sam Raddatz
Sam Raddatz

Sam Raddatz (she/her) is a Program Manager at Netflix where she focuses on inclusion throughout their products. In her previous role as the CEO of Logic Department, she worked with non-profits like Wikimedia, The Brooklyn Museum, and The Trust for Public Land to create more intuitive & organized digital products.

With a background in project management, qualitative sociology and holding a Master’s degree in Information and Library Science, Sam tackles any challenge in the most organized and transparent way possible. She is a strong believer that there are design solutions that can make any interaction less frustrating in all aspects of our lives.

Sponsor IAC

We’re looking for organizations who share our commitment to building and sustaining programs that drive a more inclusive industry. Learn more on the Sponsor IAC23 page or contact us directly at info@theiaconference.com for more information.

The information architecture conference ©2022

Privacy Policy ⋅ Code of Conduct