Sessions

The use of complex words can make your users feel confused, frustrated, or offended – potentially so much so that they give up on a page or process. When we use words that are familiar and make people feel welcome, we are making that content usable by anyone!

So, let’s spend more time thinking about how others will be affected by the words we use! We’ll examine several examples of complicated or complex words and share how to develop the best solutions, breaking down examples of difficult phrases and how they can be simplified to feel more welcoming and accessible.