This session will share a project done in collaboration with the Anti Defamation League’s Center for Technology and Society to visualize this ecosystem in a series of models and to discuss the questions we looked at, the questions we still have, the continued investigation and how we are using these models to stimulate conversations about policy, product design and moderation with industry, academia, law enforcement and civil society organizations.
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Erin Malone is principal at Experience Matters Design, specializing in designing systems, complex tools, user research and social interfaces and is currently working with the ADL’s Center for Technology and Society working on research and tools to help mitigate hate in online social spaces.
She has spearheaded the ADL Social Pattern Library, which provides interaction design patterns & research for interface design recommendations to mitigate hate, harassment and misinformation. She is currently working on a book about women in Interaction Design to be published by MIT Press in spring 2024 and is the co-author of the book Designing Social Interfaces, 2nd and 1st editions, published by O’Reilly Media. She holds a BFA in Communication Design from East Carolina University and an MFA in Graphic Design from Rochester Institute of Technology.