Alberta is a senior design and transformation executive, with a deep specialism in service design, systems thinking, agile and customer experience. She focuses on transforming organisations to support design and delivery of future-friendly, end-to-end service experiences that are insight-led and unlock value for customers and businesses.
- Leading transformation ()
- Goldilocks and the Enterprise — Chasing value in complex systems (2020)
- The Remote Leader – Distant but Not Removed (2021)
- Our Eternal (Digital) Afterlife (2018)
- Leading Transformation (2023)