IAC20 Sessions A Different Animal: .govs and Designing for a Dead Horse Jaime Shycko Javier Ruiz A hard look in the mirror: language, structure, and privilege in IA Lara Portmann A Sensible Framework for Information Architecture Projects Bob Royce Adventures in User-centric Taxonomy: Getting Job Seeker Feedback into the Back-end Leora Yardenay Amanda Krauss Alexandra Teodorescu All Sorts Great and Small: Reflections on Card Sorts, Citizen Engagement, and Creating Better Federal Government Website IAs Jeffrey Ryan Pass Become a Synthesis Savant – From Messy Data to Meaningful Insights Sarah Flamion Being is Believing: Engaging a sense of space with 360-video storytelling Ravi Jain Beyond “Politically Correct”: How to stay up-to-date on correct inclusive terminology Sam Raddatz Building conversational interfaces for e-commerce Pooja Dhaka Conversations with Robots: Assessing Virtual Agent Systems. Sharon Stern Defining the “UX Critique”: How to Level up your team by creating a culture of feedback Nicole Coumes Design Script – An Un-Classical Framework for Product Design Rohan Vijay Designing Interaction Manners Andrew Grimes Designing to Change User Behavior in Digital and Real Places: Three Case Studies Michael Haggerty-Villa Empathy-Based Personas: Shifting Your Organization’s Thinking from Inside-Out to Outside-In Esteban Gonzalez Hilary Marsh 1 2 3 4 Next › Last »