Jeff Pass made his first website in 1997 and has been involved in digital communications, design, usability, and, especially, information architecture ever since.
For the past 20+ years, Jeff has been a federal contractor and has worked as IA, UX lead, or Digital Strategist on high-profile digital properties including COVIDtests.gov, USPS.gov, HealthCare.gov, CFTC.gov, MyHealth.VA.gov, and dozens more.
But, his first career was in conflict analysis and resolution and much of his training was concerned with structural violence, conflict management, and inclusive dialogue and facilitation. Jeff has tried to bring that experience to bear in his work as an IA and UXer as well as his work as an event organizer and volunteer, especially as it relates to promoting more diverse, inclusive, and safe industry events.
Jeff served as Diversity & Inclusion co-director and safety officer at the inaugural IAC in 2019 and was part of the group that drafted the original IA Summit code of conduct (that IAC adopted and revised). He has also helped organize numerous other industry events including World IA Day DC, UXDC, DCUX, GoodGov UX, IA Summit (precursor to IA Conference), and UXPA DC.