People

Jeff Pass made his first website in 1997 and has been involved in digital communications, design, usability, and IA ever since. For the past 23 years, he has been a federal contractor and has worked on dozens of digital government sites including HealthCare.gov, CFTC.gov, and MyHealth.VA.gov, as well as COVIDtests.gov and USPS.com, the topics of his talk this year.

Jeff attended his first IA Summit in New Orleans in 2012 and most Summits thereafter. A perennial IAS/IAC volunteer, Jeff was Diversity & Inclusion co-director for the inaugural IA Conference (2019/Orlando) and co-chair for the last year’s IAC (2023/New Orleans). He helped draft the original IA Summit code of conduct and to adapt it for the IAC.

Beyond IAC, Jeff has helped organize other industry events including World IA Day DC, UXDC, DCUX, GoodGov UX, IA Summit, and UXPA DC. He has also helped organize and lead UX and IA communities of practice for his employers since 2007.

Jeff lives in Takoma Park, MD with his beloved family. He is an audiophile, cinephile, bibliophile, epicurean/gourmand, culinarian/mixologist, and LEGO maniac.