Jaime Shycko is the Digital Communications Manager for Miami-Dade County with over 18 years of experience creating transformative digital government solutions. She leads a talented team of multi-disciplinary professionals responsible for projects like the recently redesigned miamidade.gov web portal, winner of the 2019 Center for Digital Government award for Overall County Government Experience.
A CX practitioner, Jaime is passionate about listening to customers, challenging the status quo and creating structured, human-centered and accessible design. When she’s not busy advocating for civic engagement, she enjoys working on really messy IA projects and looking at cat memes.
She holds a bachelor’s degree in English from the University of Central Florida and a master’s degree in Information Architecture and Knowledge Management from Kent State University.