When you’ve got tens of millions of pages, stored in dozens of CMSs, managed by hundreds of organizations with no single oversight board, and you know the experience is broken… How do you fix it? Where do you even begin? How do you reconcile the conflicting goals of multiple business units, of multiple kinds, with […]
45 minute talk
How can we organize spatial data to visualize and predict the future in 3D and Augmented Reality? Join Jordan Higgins to explore the future of immersive experience design.
The world of work has changed, has the way you lead changed with it? Come learn with alberta and Martina the why, how and what of effective leadership of teams you can’t meet.
In the Art and Science of Asking Questions, Dan Brown turns a critical eye to the most important tool in our toolbox: the question — how we ask, what we ask, and why we ask.
Learn about the relationship we have with digital technologies and how to evaluate them for dark patterns with Noreen Whysel.
Come learn how to create designs that work for a multi-generational workplace. ‘Cause let’s face it – we’re all aging, but as the old saying goes, it sure beats the alternative.
AI systems’ internal logic can be hard to interpret. Carol Smith and Duane Degler will articulate the vital role that #IA plays in addressing the interactive, collaborative relationship between humans and AI, empowering people, fostering understanding.
As COVID-19 gripped the world, instructions in public health orders were not Google-searchable. Anita Cheng will recount how IA helped save tens of thousands of lives in San Francisco, by bringing clarity and trust into the equation.
What’s next in Design after 20 years? Learn to be Certain, Grown and a Model for the coming generations in this talk with Mags Hanley.
What happens when IA doesn’t support seamless multiple channel delivery? Catch Amber Swope and Edwina Lui’s talk, “One is Not Enough: The Case for Separating Management and Delivery Information Architecture.”
Cynicism is easy—and it undermines user confidence, marketing, and trust. Join Margot Bloomstein to learn how IAs, designers, and writers can empower users, renew their trust, and maybe even save society itself.
You get the conversation you design for. This session with David Dylan Thomas will help you design a better one.
I’ll talk about the ethos of “makers”—how making things and simply being creative for the sake of creativity can be a bad thing, if we’re not willing to be responsible for our legacy and pretend that “design isn’t political.” I’ll show many case studies of companies and products that are making our lives and our […]
This talk brings to light some considerations for information architects as they design information spaces for users. Specifically, at times information will appear based on display logic/user input as users navigate spaces. In some cases, the user may be asked if they would like additional information, which may contain self-relevant feedback (e.g., what is your […]
We know a user experience focus improves sites, systems, services, products, places, and processes. However, when the UX is divorced from the overall CX (customer experience) even a great UX can lose its strength, its impact, its voice, its power, its income-generating potential, and even its self-worth. UXs and CXs are sometimes so disparate that […]
The primary function of design is to make something useful. Unfortunately, most products are not accessible to everyone. For adults and children with non-typical cognition and learning styles, technology can help even the playing field. Design can combat negative stereotypes, and take into account an individual’s deficits while capitalizing on their cognitive strengths. We will […]
The President’s Management Agenda names “Improving Customer Experience” as a major goal. But many government agencies and other organizations around the world have yet to enter the most important gateway to successfully increasing customer satisfaction — formally designing a voice of the customer (VoC) program. Join two CX strategists working to raise awareness for the […]
IA projects often need approval from gatekeepers who don’t fully understand your complex project. In this talk, a product manager and a taxonomist will present a case study of the tools they used to convince executives, engineers, and analysts to buy into a complex data and IA project. Learn how a team of 4 people […]
When you structure your content well, legacy content becomes a strength rather than a challenge. Once upon a time, our team built content for social media using beautiful imagery and engaging messaging, but even the best content was forgotten once it fell off people’s timelines. After more than five years on Facebook, we restructured our […]
“People have really gotten comfortable not only sharing more information and different kinds, but more openly and with more people. That social norm is just something that has evolved over time.” –Mark Zuckerberg, Facebook CEO As information architects and designers, privacy is part of the legacy we will pass down to future generations through the […]