45 minute talk

Most of us know to design keeping accessibility in mind. But, you may not have thought much about what it means to design for a multi-generational audience. “Designing for aging” usually calls up images of medical or health-focused products, not the programs and websites used in business today. But the workforce around you is evolving at a rapid rate. Gains in longevity, advances in healthy aging, and increasingly flexible workspaces…

Artificial intelligence (AI) is emerging in every industry and as it does, members of our practice may respond with mixtures of awe, confusion, concern and inspiration. In our work, we seek to expand collaboration between the human and machine, placing the machine in a role of enabling human outcomes and understanding. While sometimes we hear people describe AI as an “emerging intelligence” it is, in truth, the emergent collaboration with…

It is ultimately the time to talk about and bring home the truths about the tech industry. We venerate the new and young all the time – not the lessons learnt, the wisdom, methods and the approaches that have worked previously. So what happens if you are in the industry over 20 years and the focus on developing tactical solutions to digital problems isn’t what you want to do, and…

When structuring and organizing content, it’s tempting to develop a single end-to-end information architecture that governs everything from content creation to delivery. But how do you balance serving upstream authors and downstream consumers, especially when the latter includes several distinct groups of users, systems, and needs? The answer is to separately define multiple IAs—one for management (how content is created and stored) and one for each delivery channel (how content…