People

Most people drew pictures when they were kids. Colin made his own board games. Luckily, he gets to further his love of information design as Partner for Experience Design at ICF in Washington, D.C., where he oversees UX and IA projects for Fortune 500 companies, particularly in highly-regulated industries such as healthcare, financial services, and energy. He has also worked with some of the country’s largest associations and nonprofits, including the AARP, AAA, and Educause, owner of the .edu domain.

Notable project work includes the global navigation design of UPS.com, Lowes.com, and AARP.org, “digital front door” strategies for United Healthcare and the Mayo Clinic, and work on Bank of America‘s ‘Flagscape’ intranet, cited by Jakob Neilsen as a top pick for intranet usability. Colin is a fellow at the Consortium of Personalization Professionals, a cross-disciplinary non-profit founded in 2017 with the expressed intent of promoting ethical, evidence-based personalization design.

He credits any career success thus far to not going to law school.