IAC20 Recordings Making Sense with Business Object Models Daniel O’Neil Bob Royce A Different Animal: .govs and Designing for a Dead Horse Jaime Shycko Javier Ruiz Empathy-Based Personas: Shifting Your Organization’s Thinking from Inside-Out to Outside-In Esteban Gonzalez Hilary Marsh Fight Bias with Content Strategy David Dylan Thomas The Ethics Canvas: A tool for practicing ethics in information architecture Sarah Rice Who’s not in the room? Build better products by engaging hard-to-reach users Ariba Jahan Lessons from a Jazz Musician: Improvising in User Research Rachel Price Horyun Song « First ‹ Previous 1 2 3 4