Schedule home / IAC26 Program / April 18, 2026 April 14 April 15 April 16 April 17 April 18 Johanna Ostrich Theresa Wang Making Taxes Less Taxing: Lessons Learned from IRS Direct File April 18, 2026 9:15 AM to 9:45 AM Rachel Price Sea Change: Charting a Course Through Murky Work April 18, 2026 10:00 AM to 10:30 AM Morning Break April 18, 2026 10:30 AM to 11:00 AM Grace Lau Building Governance and Findability: Blue Shield of California’s Navigation Redesign April 18, 2026 11:00 AM to 11:30 AM Pavel Samsonov The Process of Least Resistance April 18, 2026 11:30 AM to 12:00 PM Lunch Break April 18, 2026 12:00 PM to 1:30 PM Jared Spool Experience Rot: The Organic Decay Into Complexity April 18, 2026 1:30 PM to 2:00 PM Dorinne Hammons If You Use a Folder Structure, You’ll Never Get This Right April 18, 2026 2:00 PM to 2:30 PM Joe Elmendorf Shitty Maps: The Trojan Horse for Real-Time Sensemaking April 18, 2026 2:45 PM to 3:15 PM Laura Nash Escape Room Rules: Physical Design Principles for Digital Facilitation April 18, 2026 3:15 PM to 3:45 PM Afternoon Break April 18, 2026 3:30 PM to 4:00 PM Meg Lewis IAC26 Closing Keynote April 18, 2026 4:00 PM to 5:00 PM
