Redesigning How Rural Communities Discover Social Services and Improve Health Literacy

2021 IA Conference

Redesigning How Rural Communities Discover Social Services and Improve Health Literacy

We would like to present the design story of a digital platform developed for community members and the health & social service providers of a regional United Way chapter (United Way of the Lower Eastern Shore of Maryland). Our final-year (and fully remote) Graduate project aims to improve health literacy and social service outcomes by empowering non-profit service providers and community health workers. The platform extends their reach into the community, increases communication, and eases case management and work flow burdens.