Redesigning How Rural Communities Discover Social Services and Improve Health Literacy

We would like to present the design story of a digital platform developed for community members and the health & social service providers of a regional United Way chapter (United Way of the Lower Eastern Shore of Maryland). Our final-year (and fully remote) Graduate project aims to improve health literacy and social service outcomes by empowering non-profit service providers and community health workers. The platform extends their reach into the community, increases communication, and eases case management and work flow burdens.