IAC24
April 13, 2024
Find a group of others for lunch in downtown Seattle. For suggestions visit our list of recommended restaurants.
IAC: Information Architecture conference
IAC: Information Architecture conference
Find a group of others for lunch in downtown Seattle. For suggestions visit our list of recommended restaurants.
We all know that job seekers use every tool at their disposal to craft compelling application materials to either demonstrate expertise or to differentiate themselves. But what happens when job seekers use LLMs to generate content for the job they're looking for? In today's employment market, the importance of a good match is critical. But it turns out, there is a surprisingly nuanced information exchange at the early onset of…
Picture this: It's shiny-object season at your job and they're asking you where the team should get started. Why roll the dice with brave, probably flawed end-state CX ambitions—call it AI; call it headless; call it unlikely that you see the project finish line…—when you can show your cards, and lay down the truth about what it will take to ready your information layer to personalize with poise? Join two…
The U.S. Government's free at-home COVID-19 test kit ordering process was highly successful and lauded as an exemplar for how government websites should be. The simplicity of COVIDtests.gov (now COVID.gov/tests/), and especially the test kit ordering experience (special.USPS.com), belies the complex (and seemingly insurmountable) organizational, informational, and logistical challenges that had to be tackled and continue to be addressed. Join Jeff Pass, the UX/Design and Usability Team lead for the…
Conducting research with participants at the speed and scale required of UX teams is challenging. We are seeing examples and explorations of how AI can assist us in processing large quantities of data from our research, increasing the capability to transcribe, translate and synthesize (with major caution around ethics and privacy). While we know that AI can process a lot of data, I was curious if it could assist us…