Card Sorting with GitHub

2021 IA Conference

Card Sorting with GitHub

Card sorting is a very useful tool when it comes to organizing websites and finding out how your users view the information space. Unfortunately, the tool that has gobbled up all the competitors doesn’t have a government terms of service, and it’s difficult to get approval to use within a federal agency. We didn’t let that stop us.

The poster will show how we planned the study, conducted the study, and analyzed the data as well as lessons learned. It will condense and visualize a lot of the content in this blog post (https://blog-nrrd.doi.gov/card-sort/)

Taxonomies for Conversational AI

2021 IA Conference

Taxonomies for Conversational AI

We are presenting a high-level approach to analyze domains and business verticals and how annotation taxonomies are used to inform models on conversations between customer service agents / chatbots and consumers. The poster will illustrate the process and how the phrase taxonomies of intents are useful for machine learning and conversational AI.