20 minute talk

Non-information. Dark UI patterns. Misinformation. Unclear terms of use. Misuse of personal data. Our sources of information have shifted from editor-supervised to algorithm-derived, and expanded. Published in 1989 and 2001, Information Anxiety and Information Anxiety 2 by Richard Saul Wurman spoke of the deluge of "bits” and proposed solutions including the importance of a questioning and curious human perspective and the need for human control of the bits. Controlling the…

"Headless” CMS tools, in which the structure of content is decoupled from its presentation as "pages” on the front end, have seen rapid and growing adoption over the last several years. This is with good reason: decoupled approaches to content are unrivaled in their support for creating flexible, reusable omnichannel and personalization-ready content. In practice, however, many organizations struggle with adopting a "decoupled” mindset: when our familiar "page-focused” shortcuts for…

Explore the lessons learned from using practices and principles of Information Architecture and service design methods to develop a game that teaches service innovation. Investigate the game as a thinking and teaching tool that produces new methods of connection between people, organizational units and subject matters. Join the journey to deconstruct the principles and methods of service innovation in order to reconstruct them in a serious game. Find out how…

Content strategists sometimes talk about structured content as a panacea. Good structure sets content free, we say: it helps content teams adapt to change as new channels proliferate, and it guarantees resilience by 'future-proofing' content. But that's not how it always works in practice. Sometimes, even getting stakeholders interested in structured content is a challenge – they can't get on top of content in a single channel, so the future…

Complex applications that support experts' specialized work with large amounts of content and data like cloud computing, user analytics, or catalogs depend on good information architecture to make them usable. Come hear an overview of the best UI patterns for handling complexity and density and how to grow them over time because, yes, that complicated thing you're managing is only going to become more so.