The information architecture of a serious game used to teach service innovation in order to facilitate change

Explore the lessons learned from using practices and principles of Information Architecture and service design methods to develop a game that teaches service innovation. Investigate the game as a thinking and teaching tool that produces new methods of connection between people, organizational units and subject matters.

Join the journey to deconstruct the principles and methods of service innovation in order to reconstruct them in a serious game. Find out how the different aspects of service innovation was linked to the different parts of the game and game dynamics in order to develop an engaging and thought provoking game that spurred connection and collaboration among the players.

The emphasis of the workshop will be on the transition from structured and useful methods of service innovation to the various parts of the game. The audience will also be given a chance to test the various methods necessary to produce an interesting and captivating serious game based on the need for structured game play, proper imbalance and dramatic effects

The audience will also play the game (at game night) so that they can evaluate for themselves, if the objectives of the game are met.