Session type: Main Conference Talk

Companies, governments and humanitarian entities are capturing, storing and sharing an ever increasing volume of identity data, much of it pertaining to "third party" individuals who may never interact directly with the databases where their data is stored. While many countries have enacted legislation to establish baseline safety protocols for protecting personal data, and online privacy and security standards like GDPR are becoming more ubiquitous, the reality is that protecting data about people remains a challenging and underappreciated area of risk for most organizations, particularly when those individuals have no awareness or agency over their data. This talk by Timothy Quinn, founder of the Dark Data Project (darkdataproject.org), discusses the design, storage, management and safe sharing of "non-user” data as part of a greater "non-user experience (N/UX)”, with a particular focus on the challenges of protecting the identities of vulnerable populations.

We gain resilience from each other! In just 20 minutes, you'll learn how to facilitate strong collaboration between CS and UX leaders on your teams. Goodwin brings over 15 years of experience in UX and is passionate about CS as a critical part of the UX practice. By learning each other's "side of the story”, UX and CS can see how they're really both sides of the same coin and how to partner to successfully deliver outstanding customer experiences.

This case study reviews the successes from a recent knowledge management implementation that used new ways to harvest knowledge from the minds of scientists and engineers at a small tech company near Seattle, while providing a systematic way to enhance internal search and content management systems. Implementing a knowledge management framework has been (and still is) a mystery to many knowledge workers. These examples will help you understand more about KM and how to make it work at your company, regardless of its size. Includes discussions about creating information personas, taxonomies, journey mapping and content type development.