The Non-User Experience (N/UX): Designing Safe Systems for Non-Users
Companies, governments and humanitarian entities are capturing, storing and sharing an ever increasing volume of identity data, much of it pertaining to “third party” individuals who may never interact directly with the databases where their data is stored. While many countries have enacted legislation to establish baseline safety protocols for protecting personal data, and online privacy and security standards like GDPR are becoming more ubiquitous, the reality is that protecting data about people remains a challenging and underappreciated area of risk for most organizations, particularly when those individuals have no awareness or agency over their data. This talk by Timothy Quinn, founder of the Dark Data Project (darkdataproject.org), discusses the design, storage, management and safe sharing of “non-user” data as part of a greater “non-user experience (N/UX)”, with a particular focus on the challenges of protecting the identities of vulnerable populations.