This case study reviews the successes from a recent knowledge management implementation that used new ways to harvest knowledge from the minds of scientists and engineers at a small tech company near Seattle, while providing a systematic way to enhance internal search and content management systems. Implementing a knowledge management framework has been (and still is) a mystery to many knowledge workers. These examples will help you understand more about KM and how to make it work at your company, regardless of its size. Includes discussions about creating information personas, taxonomies, journey mapping and content type development.
Mike Doane is a senior level consultant and university lecturer with a deep background in information science and information architecture. He works with clients to develop taxonomies and ontologies for use in all types of enterprise systems. His work at the University of Washington focuses on information architecture, taxonomy, and knowledge management.