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Home / Sessions / Case Study: What Went Right Building a New KM System

Case Study: What Went Right Building a New KM System

IAC23

Time(s)

March 31, 2023
1:00 PM CT

Location

Room B

Description

This case study reviews the successes from a recent knowledge management implementation that used new ways to harvest knowledge from the minds of scientists and engineers at a small tech company near Seattle, while providing a systematic way to enhance internal search and content management systems. Implementing a knowledge management framework has been (and still is) a mystery to many knowledge workers. These examples will help you understand more about KM and how to make it work at your company, regardless of its size. Includes discussions about creating information personas, taxonomies, journey mapping and content type development.

About the speakers

Mike Doane

Mike Doane is a senior level consultant and university lecturer with a deep background in information science and information architecture. He works with clients to develop taxonomies and ontologies for use in all types of enterprise systems. His work at the University of Washington focuses on information architecture, taxonomy, and knowledge management.

Sponsor IAC

We’re looking for organizations who share our commitment to building and sustaining programs that drive a more inclusive industry. Learn more on the Sponsor IAC23 page or contact us directly at info@theiaconference.com for more information.

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