2019 IA Conference
September 23, 2020
Over the last several decades, we’ve seen a rapid expansion of several contradictory trends: hyper-personalized experiences driven by proprietary algorithms, loss of community despite an increasingly connected world, idealistic products brought to market that radically changed our institutions. Cheery, right? And these trends are only increasing. How do make sense of this complexity? How do we unwind it? And how do we design predictable experiences within it? This is the…