Session type: Half Day Workshop (Afternoon)

Are you creating products that respect the needs and autonomy of your users? Are you concerned about how GDPR, CPRA and the proposed ADPPA data privacy regulations might affect your digital product? Would you like to learn how to evaluate your digital products for safe technology behavior?

It’s possible to measure ethical behavior of technology, and Information Architecture heuristics provide a useful testing framework.

Building on the Safe Tech Audit presented at IAC22, this full day workshop will discuss the role of usability and application of Abby Covert’s Information Architecture Heuristics in technology development standards from the 2011 National Strategy for Trusted Identity in Cyberspace to the Internet Safety Labs’ ISL Safe Technology Audit. You will learn to use the framework to perform a product integrity test of a web technology of your choice.

In Part One, you will learn:

• What are technology specifications and how are findability, understandability, accessibility and usability factors in developing them?
• How do the various data privacy laws affect the use and control of personal data?
• How can Information Architecture inform the design of safe and respectful apps and websites?

In Part Two, you will:

• Perform Safe Technology audits to measure product safety of a website and compare different kinds of technologies (news sites, social media, university websites, retail stores, etc.)
• Select a website or app of your own to test and develop a plan to address any negative results (you won’t be required to share the results if you don’t wish to)
• As a group, we will create an artifact to present on IAC23 Poster Night

No longer accepting registrations

as of March 5, 20230

Come learn how to define and apply Archetypes, a new method for modeling users that supports the design of resilient information structures by focusing people’s intent and the jobs they want to do. A resilient structure is one that understands and accommodates the forces present in its environment. In the digital environment there are many forces at play–business needs, market trends, implementation technology, and the nature of the information–and the most important force is the intentions of the end users. 

This workshop will introduce you to archetypes and walk you through the process of creating and applying them. Example case studies will serve as practical examples of what works and what doesn’t.

Join us in this workshop to learn methods for defining bespoke Archetypes for resilient ecosystems, websites, and apps!

This workshop will introduce archetypes as a new model of users and give you the information, tools, and experience you need to try an archetypes user model on your next project.

Join us in this workshop to learn methods for defining bespoke Archetypes for resilient ecosystems, websites, and apps!

This workshop provides a framework to address scale in enterprise information environments, so you can create information architectures that are more coherent across systems and platforms, more resilient to organizational evolution, and more sustainable and useful over time as the organization changes.

Workshop activities focus on practical, real-world examples with common enterprise systems like SharePoint, ServiceNow, Workday, SAP, OneDrive, Box, Slack, Teams, and low-code application environments like Appian and Power Platform.

This workshop adds two key tools to your toolbox:

1. 5 methods to model and map complex, large-scale information environments
2. IA heuristics tailored to enterprise IA

These strategies will help you improve cross-channel and cross-system coherence, search and findability, knowledge management, change management, and governance in medium- to large-scale enterprises for all employees.