Voice interaction is a natural playground for UX practitioners and Information Architects. After all, we’re dealing with pure information in a transactional, contextual medium. But how do we research, prototype, architect and design an experience that happens within an invisible structure or environment? And what can we learn from VUI design as we create IA across any digital channel?
In this workshop, you will:
- Learn to develop ideas for voice and other invisible structures.
- Practice describing and diagramming information architectures for new types of structure.
- Prototype and research propositions, from transactions to more exploratory experiences.
We’ll also share some thought-provoking examples of what the BBC has learned in designing for voice platforms, asking questions like:
- When pausing a live broadcast, where does it resume from?
- Does “last” mean “previous” or “final”?
- How do you gracefully handle errors without a screen?
- How might we design for discovery in a conversational interface?
The tools and lessons in this workshop will give you a new perspective to take back to your professional work, and shine a light on something fundamentally human: the art of conversation.
About the speakers
Dan Ramsden is Creative director for User experience architecture and UX Writing at the BBC. He leads a team of information architects who are committed to making the BBC’s tools, content and experiences more meaningful and connected. He’s also helping to establish the UX Writing discipline in BBC UX&D. Both roles give him plenty of opportunities for understanding and improving how teams work, getting the most from specialist disciplines and working with people who inform and inspire his own practice every day. Specialist disciplines at the BBC are sometimes embedded into product teams while others works on platform-level capabilities and insights. Dan concentrates on making sure their efforts are coherent, connected, efficient and resilient. He is based in Salford, at MediaCity UK. Dan likes jokes, magic, and making the most of moments. He also likes alliteration. He lives just outside Sheffield (UK) with a wife, a child, and a cat called Rosa.
Dan has contributed to the IA Conference by speaking, offering career mentoring and coaching, presenting a poster and running a workshop.
Rob Scott is a User Experience Architect at the BBC, currently working within BBC Education on products such as BBC Food and BBC Bitesize. He previously worked on the BBC’s ‘Global Experience Language’ (GEL) team, as well as products for internet-enabled big screen devices, including the pre-Rio Olympics refresh of the Red Button+ service. Prior to the BBC, he spent 7 years with a niche provider of meaningful travel experiences, constructing the IA for CRMs, flight booking and event management systems. He also co-organizes the VR Manchester Meetup and will happily talk about ‘presence’ for hours if you let him.
Vicky Holland is a UX Architect at the BBC currently working on creating consistent navigation, and experience across the many tools journalists use to create content. Previously she worked at an agency helping charities organize all their complicated information into beautiful and positive user experiences, and even more previously she was a librarian. She lives in London where she spends her spare time organizing noisy music events and taking pictures of them.