Reimagining Government Services and Systems: How Service Design, Information Architecture, and Accessibility Drive User-Centered Transformation
What if government services could feel seamless, intuitive, and accessible to everyone? In this talk, we’ll explore how service design, accessibility, and ethical design principles can revolutionize complex systems, transforming processes into user-friendly experiences. This session will highlight the power of user-centered approaches to drive meaningful change. Join us to discover how collaboration, research, and design can bridge the gap between government and the people it serves, creating solutions that work for all.
Audience will gain:
• Practical foundation of service design: Attendees will learn how we applied service design principles and methods to large-scale government systems.
• Real-world user-centered research: Discover how we applied real-world user research to inform design and development decisions, moving beyond theoretical models.
• Employee experience meets customer experience: Understand the critical connection between employee and customer experiences.
• Ethical, responsible design frameworks (Designit’s Do No Harm): Discover how focusing on accessibility, inclusivity, and ethical design choices can lead to solutions that serve diverse user populations and set a high standard for responsible design practices.
