Giving feedback is a crucial skill for IA and UX leaders in order to help their teams grow and develop valuable self-perception. Yet many managers lack confidence in their coaching skills and feel uncomfortable giving constructive feedback to their direct reports. Whether due to a lack of training or hands-on experience, this is the part […]
professional development
Leading Transformation
During times of significant change, organizational challenges abound — from employee resistance, to lack of investment in training and coaching, from awkward ‘new ways of working’ implementations to lack of organization, the risk to further unsettle an already fragile environment is high. However, a thoughtful and considered approach, that includes letting go of control, opening up […]
Managing Tough Conversations for Information Architects: How to have them, how to make them productive, and how to survive them
You may not want to hear this, but if you’re doing your job right all your conversations are “tough”. That is, they deal with complex, nuanced topics like application design or organizational dynamics or performance. They involve people who care deeply about those topics. They require arriving confidently at decisions that matter to your job […]