Sessions

Have you ever found yourself working on a project and realize “I have no idea what this person is talking about” during a meeting? Have you ever struggled to understand why internal teams butt heads and feel like they have to fight to get their point across even when working on the same project?

If so, you’ve likely been a victim of The Curse of Knowledge. Also known as the ‘Knowledge Gap’ this concept is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that the others have the background to understand.

This presentation will look to battle this curse with user research tactics, review empathetic methodologies, and review diplomatic approaches that allow teams to find balance, communicate efficiently, and decisively work together.

Key takeaways from the session:

This presentation will outline how to navigate past how we interact with individuals who exhibit behaviors of the Curse of Knowledge by covering a few basics to refocus communication and process:

Because “sense-making is foundational to IA” we’ll look at how to first recognize common signs that the Curse of Knowledge is present in teams/clients projects.

We’ll discuss how to use users research tactics within your own team with the intention of bridging varying knowledge gaps and focusing teams on core foundations for successful processes

Finally, speaking up is hard, so we’ll also outline empathetic procedures to streamline sensitive subjects and enhance communication meant to efficiently move through the timeline and process of a project