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IAC: Information Architecture conference

IAC: Information Architecture conference

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Home / Sessions / Does knowledge management make you feel lost in a jungle?

Does knowledge management make you feel lost in a jungle?

IAC23

Description

Can a company that has ignored previous knowledge management systems and chooses to store key information on sticky notes, peoples’ heads or on personal computers ever be motivated to change? Can people learn to trust digital content?

Our small team built a holistic and collaborative solution for knowledge management. We created a 10-step process to ensure that every pain point and possible stumbling block could be addressed. Here we share this process, which includes our information architecture, content and communication strategies.

While our journey has had challenges (like highly change-resistant departments), the overwhelming sentiment has been one of gratitude. One employee, who in a pre-survey said that she felt ‘lost in a jungle’, declared that she had been ‘found after being lost in the jungle’ in a post-solution survey. Our team have been buoyed by the meaning and purpose of doing this work. In this talk, I will take you through our process and lessons learned along the way.

About the speakers

Marla Coetsee Farrand
Marla Coetsee Farrand

Marla became an information architect by accident. She started her career as a research scientist, then slipped into data analysis and later, when it became clear that being unable to find understandable information was holding her team and her organisation back, fell into information architecture.

When she’s not driving her team of designers, developers and communication/learning specialists crazy with sticky note sessions, she likes to do yoga and is working on writing a fantasy novel.

She lives in Cape Town near the ocean.

Sponsor IAC

We’re looking for organizations who share our commitment to building and sustaining programs that drive a more inclusive industry. Learn more on the Sponsor IAC23 page or contact us directly at info@theiaconference.com for more information.

Thanks to this year’s sponsors!

Logo for sponsor Optimal Workshop
Platinum sponsor
Optimal Workshop
Logo for sponsor Factor Firm
Gold sponsor
Factor Firm
Logo for sponsor Last Call Media
Silver sponsor
Last Call Media
Logo for sponsor Design for Context
Scholarship sponsor
Design for Context

Logo for sponsor A Book Apart
In-Kind sponsor
A Book Apart
Logo for sponsor Balsamiq
In-Kind sponsor
Balsamiq
Logo for sponsor MURAL
In-Kind sponsor
MURAL
Logo for sponsor OOUX Masterclass
In-Kind sponsor
OOUX Masterclass
Logo for sponsor Rosenfeld Media
In-Kind sponsor
Rosenfeld Media

Logo for sponsor UX Camp DC
Community sponsor
UX Camp DC
Logo for sponsor World IA Day
Community sponsor
World IA Day

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