Sessions

Does knowledge management make you feel lost in a jungle?

1:45 PM
Room C

Can a company that has ignored previous knowledge management systems and chooses to store key information on sticky notes, peoples’ heads or on personal computers ever be motivated to change? Can people learn to trust digital content?

Our small team built a holistic and collaborative solution for knowledge management. We created a 10-step process to ensure that every pain point and possible stumbling block could be addressed. Here we share this process, which includes our information architecture, content and communication strategies.

While our journey has had challenges (like highly change-resistant departments), the overwhelming sentiment has been one of gratitude. One employee, who in a pre-survey said that she felt ‘lost in a jungle’, declared that she had been ‘found after being lost in the jungle’ in a post-solution survey. Our team have been buoyed by the meaning and purpose of doing this work. In this talk, I will take you through our process and lessons learned along the way.

Presenters