Can a company that has ignored previous knowledge management systems and chooses to store key information on sticky notes, peoples’ heads or on personal computers ever be motivated to change? Can people learn to trust digital content?
Our small team built a holistic and collaborative solution for knowledge management. We created a 10-step process to ensure that every pain point and possible stumbling block could be addressed. Here we share this process, which includes our information architecture, content and communication strategies.
While our journey has had challenges (like highly change-resistant departments), the overwhelming sentiment has been one of gratitude. One employee, who in a pre-survey said that she felt ‘lost in a jungle’, declared that she had been ‘found after being lost in the jungle’ in a post-solution survey. Our team have been buoyed by the meaning and purpose of doing this work. In this talk, I will take you through our process and lessons learned along the way.
Marla became an information architect by accident. She started her career as a research scientist, then slipped into data analysis and later, when it became clear that being unable to find understandable information was holding her team and her organisation back, fell into information architecture.
When she’s not driving her team of designers, developers and communication/learning specialists crazy with sticky note sessions, she likes to do yoga and is working on writing a fantasy novel.
She lives in Cape Town near the ocean.