IAC 2021
April 29, 2021
Cynicism is easy. Hope takes work. Trust bridges the distance between them, and it’s under attack. Our users suffer from a crisis of confidence in services, brands, interfaces—and in themselves, when they need to assess information or make decisions. Years of gaslighting cause sales cycles to slow and people to question the goods, services, and science that could benefit them. But through choices of design and content, we can empower…
Additional sessions
The Live Q&A for this talk will begin as soon as the livestream ends. In the event the livestream runs over, the Live Q&A and any follow-up conversation will continue inon the Discord channel for this talk.