Sessions

When the pandemic caused the Washington Metro to make an abrupt shift to remote work, the focus of a project to eliminate legacy paper records and relocate to much smaller office buildings shifted to helping a bureaucracy which had no culture of remote work be able to work remotely, literally overnight. This presentation discusses what we learned about taxonomy while working on the railroad, and how we helped Metro begin their digital transformation journey. For Metro it was all about location, specifically the Metro map. What we learned, it turns out, is that there are different maps—one for passengers and a multi-layered map that Metro uses internally, for many operational purposes.