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Home / Sessions / The Design Leader’s Secret Guide to Measuring UX

The Design Leader’s Secret Guide to Measuring UX

IAC 2020

Time(s)

April 10, 2020

Description

Quantitative metrics are an under-used tool in most user experience efforts. Jared shares the story of one UX leader, as they work to measure the UX of their organization’s products and services.

In this presentation, you’ll see how the UX leader worked with 4 different categories of UX metrics: UX Success metrics, Problem-Value metrics, Progress Reporting metrics, and Value Discovery metrics. These four types of metrics help you understand when your projects have met their intention, help you communicate your value to the organization, help you show how far along you are for complex projects, and help you identify innovative new opportunities for your designs.

You’ll learn how to avoid common mistakes teams make when choosing metrics and see examples for selecting a starter set of metrics. Jared will show you new ways UX design leaders are using metrics to drive a better understanding of how UX design and research delivers lasting value.

About the speakers

Jared Spool
Jared Spool

Jared M. Spool is a co-founder of Center Centre and the founder of UIE. If you’ve ever seen Jared speak about user experience (UX) design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He started working in the field of usability in 1978, before the term “usability” was ever associated with computers.

While he led UIE, the industry research firm he started in 1988, the field of UX design emerged and Jared helped define what makes UX designers successful all over the world. UIE’s world-class research organization produces conferences and workshops all over the world and for companies in every industry. You’ll also find Jared as the conference chair and keynote speaker at the annual UI Conference and UX Immersion Conference, and he manages to squeeze in a fair amount of writing time. He is author of the book, Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work.

Sponsor IAC

We’re looking for organizations who share our commitment to building and sustaining programs that drive a more inclusive industry. Learn more on the Sponsor IAC23 page or contact us directly at info@theiaconference.com for more information.

Thanks to this year’s sponsors!

Logo for sponsor Optimal Workshop
Platinum sponsor
Optimal Workshop
Logo for sponsor Factor Firm
Gold sponsor
Factor Firm
Logo for sponsor Last Call Media
Silver sponsor
Last Call Media
Logo for sponsor Design for Context
Scholarship sponsor
Design for Context

Logo for sponsor A Book Apart
In-Kind sponsor
A Book Apart
Logo for sponsor Balsamiq
In-Kind sponsor
Balsamiq
Logo for sponsor MURAL
In-Kind sponsor
MURAL
Logo for sponsor Rosenfeld Media
In-Kind sponsor
Rosenfeld Media
Logo for sponsor UX Camp DC
Community sponsor
UX Camp DC
Logo for sponsor World IA Day
Community sponsor
World IA Day

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