Managing Tough Conversations for Information Architects: How to have them, how to make them productive, and how to survive them

In 2006, Dan Brown co-founded EightShapes, a boutique UX design firm based in Washington, DC. EightShapes designs digital products and systematizes design standards for clients in finance, healthcare, education, and government. Dan’s first two books, ​Communicating Design​ and ​Designing Together​, deal with communications and collaboration on design teams, and are widely considered to be essential reading for UX designers. UX teams all over the world have played his game Surviving Design Projects​, to improve their conflict management skills. IA Lenses, a new deck of cards, captures the essential questions for information architects working on difficult design problems. His new book Practical Design Discovery deals with the very first phase of a project, in which the product team seeks to understand the design problem. Follow him on Twitter @brownorama.