Managing Tough Conversations for Information Architects: How to have them, how to make them productive, and how to survive them

Together with Nathan Curtis, Dan Brown founded EightShapes in 2006. Though specializing in information architecture, user research, and design discovery, Dan’s career spans most aspects of UX design.

Dan wrote three books on the practice of user experience, including Communicating Design, widely considered essential to the UX canon. He writes articles on the messier side of design, speaks widely on discovery and collaboration, and occasionally creates decks of cards to help teams work on their issues. More at https://eightshapes.com/dan-brown/