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Home / Sessions / Making New Mistakes: what bad things happen when we get things right

Making New Mistakes: what bad things happen when we get things right

IAC 2020

Time(s)

April 10, 2020

Description

We worry a lot about getting designs wrong for our users. The downsides, well, can be pretty dire. But what if you get it right for them? What are the outcomes downstream?

What if your goal was to only make new mistakes? What if you could anticipate the ripple effects of getting the design right for your core user to see what happens when your design goes out into the world and does what you want it to?

In this talk, you’ll learn how to preview (and maybe mitigate) the worst possible outcomes without actually messing anything up. You’ll see how the sense you make of a design for your primary user affects others in the ecosystem.

Key takeaways from the session:

Attendees will learn how

  • design decisions have immense network effects
  • to be more aware of downstream effects of decisions
  • to mitigate possible bad outcomes (even when your intentions are good)

About the speakers

Dana Chisnell
Dana Chisnell

Dana is a pioneer and thought leader in civic design, bringing deep experience to that space. After working with banks, insurance companies, and tech companies for decades to improve experiences for their customers and workers, Dana takes that knowledge to public services. She has applied this work in dozens of states, with counties, and in the U.S. federal government. In 2019, Dana was named one of the world’s most influential people in digital government by Apolitical. She’s a Fellow at the Belfer Center Technology and Public Purpose program, co-founder and former co-director at the Center for Civic Design, and now policy designer for the United States Digital Service.

Sponsor IAC

We’re looking for organizations who share our commitment to building and sustaining programs that drive a more inclusive industry. Learn more on the Sponsor IAC23 page or contact us directly at info@theiaconference.com for more information.

Thanks to this year’s sponsors!

Logo for sponsor Optimal Workshop
Platinum sponsor
Optimal Workshop
Logo for sponsor Factor Firm
Gold sponsor
Factor Firm
Logo for sponsor Last Call Media
Silver sponsor
Last Call Media
Logo for sponsor Design for Context
Scholarship sponsor
Design for Context

Logo for sponsor A Book Apart
In-Kind sponsor
A Book Apart
Logo for sponsor Balsamiq
In-Kind sponsor
Balsamiq
Logo for sponsor MURAL
In-Kind sponsor
MURAL
Logo for sponsor OOUX Masterclass
In-Kind sponsor
OOUX Masterclass
Logo for sponsor Rosenfeld Media
In-Kind sponsor
Rosenfeld Media

Logo for sponsor UX Camp DC
Community sponsor
UX Camp DC
Logo for sponsor World IA Day
Community sponsor
World IA Day

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