We all face difficult conversations at work – with our bosses, with clients, with stakeholders, and with colleagues. Often these can feel frustrating or deflating.
‘We don’t think your team has a strategic role.’
‘I don’t want to work with your team.’
‘Thanks but I’m going to do it my own way.’
‘We don’t have time to try something new.’
‘We’ve got more important priorities than that.’
This workshop will give you practical tools to help you prepare thoughtfully, and to handle conversations in the moment.
There’ll be lots of practice to get you comfortable with your most uncomfortable situations.
- What makes a ‘difficult conversation’?
- Why some difficult conversations leave you feeling deflated
- Preparing for difficult conversations
- Opening the difficult conversation
- How to use summaries to create space to think
- How to end with positive purpose
About the speakers
Giles Colborne founded cxpartners in 2004, growing it to be a thriving business before selling it to a multinational in 2020 where he now works developing its consulting business. Along the way, he’s faced difficult conversations with clients, colleagues and stakeholders, and coached teams to face those conversations with confidence. He’s a popular presenter at conferences around the world, a former Co-Chair of IA Conference and author of the book ‘Simple and Usable’, now in its second edition.