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Home / Sessions / Effective Human-Machine Conversation

Effective Human-Machine Conversation

IAC 2020

Cost

$149 USD

Time(s)

May 14, 2020
4:00 PM to 8:00 PM CT

Description

Like any other designed outcome, good conversational experiences don’t happen by accident. Whether you’e augmenting your skills or shifting your career toward voice apps and chatbots, you’ll need additional tools, abilities, and product methods. Come dive deep into the new world.

Conversational interfaces are powered and constrained by hard- wired psychological, linguistic, and environmental boundaries that make even state-of-the-art conversational technologies a challenge to implement successfully. Mapping out and structuring language- mediated interactions and creating meaningful intents and system responses require unique approaches to solving customer problems. Whether happening in voice or text, through a smart speaker or SMS, conversational interaction is rich and complex.

We will cover :
* The differences in language-driven software, with a focus on AI systems, from web and mobile
* The current limits of these systems and platforms and how they shape design
* What conversation and multimodality mean within digital products, and how small changes in affordances change a design
* The impact of human psycholinguistic limitations on digital design and language processing
* How customer behavioral insights and cultural norms shape conversation design decisions
* The roles of interaction design, information architecture, and what good experience feels like
* Strategy pitfalls, and the right kinds of problems to solve with language-first
* Guidelines for creating effective intents, avoiding interaction pitfalls, and handing the complexities of language
* Tools, methods, and perspectives to take away and apply
* Practical, fun, and creative team exercises to envision, design, prototype, and polish a fictional conversational app

About the speakers

Phillip Hunter

Phillip is a technology product design leader with over 20 years of successful experience. He’s played pivotal roles in consumer voice and multimodal applications at Amazon Alexa, [24]7 AI, Microsoft Cortana, and four start-ups. Phillip also led product design efforts for Amazon Web Services and other enterprise software products. Phillip is passionate about how teams work, how to understand, influence, and create complex systems, and the little details of product design that make big differences.

Phillip loves enjoying life, creating music, and designing for good in Seattle, while participating in the local and international product communities.

Sponsor IAC

We’re looking for organizations who share our commitment to building and sustaining programs that drive a more inclusive industry. Learn more on the Sponsor IAC23 page or contact us directly at info@theiaconference.com for more information.

Thanks to this year’s sponsors!

Logo for sponsor Optimal Workshop
Platinum sponsor
Optimal Workshop
Logo for sponsor Factor Firm
Gold sponsor
Factor Firm
Logo for sponsor Last Call Media
Silver sponsor
Last Call Media
Logo for sponsor Design for Context
Scholarship sponsor
Design for Context

Logo for sponsor A Book Apart
In-Kind sponsor
A Book Apart
Logo for sponsor Balsamiq
In-Kind sponsor
Balsamiq
Logo for sponsor MURAL
In-Kind sponsor
MURAL
Logo for sponsor Rosenfeld Media
In-Kind sponsor
Rosenfeld Media
Logo for sponsor UX Camp DC
Community sponsor
UX Camp DC
Logo for sponsor World IA Day
Community sponsor
World IA Day

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