Past roles: speaker
Vrinda Gupta loves working at the intersection of human behavior, business systems, technology, and experiences. She is a customer experience strategist in the federal experience practice at ICF Next. Vrinda helps federal government agencies develop a better understanding of their customers and their needs, and helps translate those findings into actions that create outstanding experiences. She is part of a White House Office of Innovation initiative to accelerate IT Modernization and improve customer experience across federal government.