With fifteen years of experience as an interaction designer and user researcher, with a focus on user-centered design methods, Traci Lepore has experienced a broad range of work practices. At Oracle, Traci is responsible for helping to define the customer experience for a new Cloud Commerce Product. While working as a consultant for almost ten years, she worked on both enterprise and consumer projects across a variety of industries and domains. Through her UXmatters column, Dramatic Impact, Traci hopes to infuse aspects of theatrical theory and practice into her design practice and bring a more empathetic and user-centered focus to her work. Traci holds an M.A. in Theater Education from Emerson and a B.S. in Communications Media from Fitchburg State College. She is a member of the Boston chapters of UPA and IxDA.