Joyce Lam is an information ambassador with recent technical communication experience focused on content automation. Her background in video game development drives her enthusiasm for user experience and intuitive design. Joyce draws her creativity from a love and mastery of music, writing, arts, and design. She is an information architect at Precision Content Authoring Solutions and the current president of STC Toronto. She is a member of Women in Tech, Women in STEM, Information 4.0 Consortium, and the Center for Information-Development Management (CIDM). Joyce is passionate about enabling information and innovation, raising the standards for the content industry, and empowering fellow professionals to realize their potential.