Dana Chisnell talks to us about connection, about bringing human centered research to drive government policies that affect millions of people in daily life, how IA and user centered design are changing how governments deliver services to real people.
About the speakers
Dana is a pioneer and thought leader in civic design, bringing deep experience to that space. After working with banks, insurance companies, and tech companies for decades to improve experiences for their customers and workers, Dana takes that knowledge to public services. She has applied this work in dozens of states, with counties, and in the U.S. federal government. In 2019, Dana was named one of the world’s most influential people in digital government by Apolitical. She’s a Fellow at the Belfer Center Technology and Public Purpose program, co-founder and former co-director at the Center for Civic Design, and now policy designer for the United States Digital Service.