People

Susan Mercer has over 30 years of expertise in digital technology. Her career has spanned UI development and design, web production, product manager and UX research and management. She has focused on conducting and leading User Research teams for the last ten years. Her current passions include scaling quality research within an organization and empowering her team to become user advocates and leaders at all levels of the organization.

Susan has her MS in Human Factors in Information Design from Bentley University and taught as an Adjunct Professor in that program for the last six years. She was most recently the Director of User Research at Viator, a Tripadvisor company.