Josh DeLung, MA, UXC, has 17 years of strategic communication experience with a focus on building and managing teams that engage users via digital methods to improve their experiences. He leads ICF Next’s Strategy & Quality Team in the Experience Practice, which includes experts in fields such as customer and user experience, information architecture, content strategy, web analytics, and business analysis. He serves as a content and product strategist on multiple commercial and digital government projects.
Josh’s specialty is bringing together experience, marketing, technical, and creative teams to deliver award-winning digital products. During his career, Josh has managed multidisciplinary teams serving several Fortune 500 clients and every Cabinet-level government agency. Prior to ICF Next, Josh built and led the team responsible for creating and managing EnergyEmpowers.gov (now part of the Energy.gov blog), a collaboration of the U.S. Department of Energy and the Office of the Vice President of the United States, and a key project of the Recovery Act. Then, with ENC Strategy, Josh directed the client services department and served as the senior digital marketing strategist. He also served six years in the U.S. Army and has a master’s degree from Virginia Tech. Josh resides in Potomac Falls, Va., just outside Washington, D.C.