![Jim Kalbach](https://www.theiaconference.com/wp-content/uploads/2017/02/jim_kalbach-300x300.jpg)
Past roles: speaker
Jim Kalbach is Head of Customer Success at MURAL, a leading digital whiteboard. In 2007 Jim published his first full-length book, Designing Web Navigation (O’Reilly, 2007). His second book, Mapping Experiences (O’Reilly, 2016), is a bestseller on Amazon.