Sessions

Voice interaction is a natural playground for UX practitioners and Information Architects. After all, we’re dealing with pure information in a transactional, contextual medium. But how do we research, prototype, architect and design an experience that happens within an invisible structure or environment? And what can we learn from VUI design as we create IA across any digital channel?

In this workshop, you will:

• Learn to develop ideas for voice and other invisible structures.
• Practice describing and diagramming information architectures for new types of structure.
• Prototype and research propositions, from transactions to more exploratory experiences.

We’ll also share some thought-provoking examples of what the BBC has learned in designing for voice platforms, asking questions like:

• When pausing a live broadcast, where does it resume from?
• Does “last” mean “previous” or “final”?
• How do you gracefully handle errors without a screen?
• How might we design for discovery in a conversational interface?

The tools and lessons in this workshop will give you a new perspective to take back to your professional work, and shine a light on something fundamentally human: the art of conversation.