IAC 2021
April 20, 2021
Beginner, Intermediate
When people want to locate and discover information, they can simply type keywords into a search engine (not only Google) and select items from the first page of search results, right? This is the current mental model of how search/retrieval works for most users of all ages. Sense-making is a searcher behavior that information architects, user experience (UX) and usability pros should not ignore. Search listings not only should make…
