2019 Pre-Conference Workshop
Topic(s): usability, usability testing, user research, and ux
This half-day workshop will introduce beginner’s to the basic of usability testing. As a research methodology, usability provides a fast and effective way to learn more about users’ experiences with a system, website, product, or more. The four-hour session will be structured as follows and will have attendees conducting a small usability test:
1. INTRODUCTION TO USABILITY RESEARCH – 20 minutes
An overview of the methodology, its origins, and why it continues to be a significant model for understanding users’ experiences.
2. WHAT TO TEST – 30 minutes
Understanding the idea of “pain points” for users and determining what would be most beneficial starting place for a study. Attendees will decide what they’d like to test on a sample website. 3. DEVELOPING PROMPTS – 30 minutes Neutral, non-leading prompts are vital to a good usability study; this part of the workshop will have students develop prompts that engage study participants effectively.
4. MODERATING A STUDY – 15 minutes
Effective moderating makes a study successful. A moderator must put a participant at ease, but must be careful to not lead the participant, introduce bias, or otherwise influence the participant’s responses. Attendees will learn best practices for moderation and for encouraging a talk aloud protocol from participants.
5. DATA RECORDING – 10 minutes
Techniques for recording participant responses will be covered including note taking and audio/video recording. 5. CONDUCTING A STUDY – 60 minutes Attendees will conduct a small study with other workshop attendees. In this study, attendees will gather pre-test information, conduct the study with 3 to 5 others, administer post-test instruments, and conclude testing.
6. DATA ANALYSIS AND INTERPRETATION – 30 minutes
With testing concluded, the workshop will then focus on what data has been gathered and how it can be interpreted. Triangulation of data points will be covered.
7. DELIVERING RESULTS – 30 minutes
The workshop will conclude with a best practices model for delivering results to others including developers and supervisors.
About the speaker(s)
Laura Palmer: Department Chair and Associate Professor, Technical Communication and Interactive Design, Kennesaw State University