2016 Main Conference Talk
Digital products and services are new types of places that alter how people understand information. This presentation distills lessons in placemaking from one of the most succesful places ever created—Disneyland—to help you design more effective information environments.
When designing a digital product or service, you are engaging in a new type of placemaking: one that alters how people perceive and understand information. As with (building) architects, digital designers seek to create environments that are understandable and usable by human beings, and which can grow and adapt over time to meet their needs and those of their organizations. This presentation will help you create more effective digital products and services by distilling lessons in placemaking from one of the most successful physical environments ever designed: Disneyland (and the subsequent Magic Kingdom-style theme parks around the world). You will learn how to create conceptual frameworks that allow users to make sense of and find their way through your information environment, and how those frameworks can inform a clear structure for your user’s experiences.
About the speaker(s)
Jorge Arango is an information architecture and strategic designer based in the San Francisco Bay Area. He’s the author of Living in Information: Responsible Design for Digital Places (Two Waves Publishing, 2018) and co-author of Information Architecture: For the Web and Beyond (O’Reilly, 2015). In addition to his consulting practice, he also teaches in the interaction design program at the California College of the Arts.