As an information architect or UX content strategist working on enterprise systems, large, significant changes are often the outcome of the work. We are change management professionals in disguise, and this presentation will detail the skills the presenter learned while failing as a young Peace Corps volunteer, and how she applies them to a holistic information architecture practice.
About the speakers
Regina Lam is a UX and content strategist who connects the dots to make sense of systems to serve both the user and the business. She is currently a Principal Content Strategist at Think Company. Before that, she improved the user experience of large, enterprise government sites at Booz Allen Hamilton.
Originally from the Washington, D.C. area, Regina is currently based in Philadelphia, and has lived in Australia, Chile, and the Kingdom of Tonga. In her free time, you can find Regina indulging in Ethiopian food, dystopic sci-fi novels, and salsa music.