We often think of navigation as a list of what users can find on a website or app. But what navigation really is, is a map of what’s possible. By only using navigation as a categorized list of screens, we information architects are limiting our own potential, as well as the potential of our users. When the product in question is a government website, these constraints can be to the detriment of society itself.
In this session, I propose thinking outside the box when coming up with your navigation. By imagining the futures of our users and their world, and what our ideal relationship with them would look like, we can craft a navigation that can take us all further than what we all believe is possible.
About the speakers
Anita Cheng is a former cancer researcher who went into tech to help people faster. She gets to do just that working for government, currently for San Francisco Digital Services. As a content designer, she’s worked on COVID-19 response and cannabis business permits. Previously, she worked on the websites for affordable housing programs in San Francisco, as well as building inspection at the City of Los Angeles.
Anita has given talks at IA Conference, DotGov Design, Code for America Summit, League of California Cities, and Confab.