There are plenty of topics that can be difficult to discuss, even with those closest to you – like personal debt, gender and sexuality, and mental health. So what do you do if you run a website or product that focuses on one of those topics and you need to learn about your audience and their needs? We will share best practices to gain an understanding of your audience when working with difficult, embarrassing, or dangerous topics.
About the speakers
Clair Rock (they/them) is an information professional who is passionate about making complex stories accessible and inclusive. Clair has been working as an information architect and built their knowledge from their background in filmmaking and a Master’s of Science in Information Experience Design. As an openly trans individual, Clair has taken a stance to advocate for the integration of inclusive practices into all aspects of research and design.