In some ways, this talk is a simple one, designed to provide a single solution to a core problem facing all us UXers: Too many project managers, product managers, project sponsors, and so on balk at the idea of performing ANY user research.
Two key objections arise when user research is proposed:
- “Our users don’t have time to go to a focus group or a conference room and spend hours listening to someone or doing inane exercises.”
- “We can’t spend tons of project time for six months just fiddling around with talking to users…who need to be doing their jobs, by the way.”
- To cut through this barrier, I came up with the method I call “”5:15.”” Put simply, it involves asking a person to commit to answering five questions in only 15 minutes.
Almost no one can spend two hours out of their workday talking to a user experience researcher; almost everyone has 15 minutes. Even asking someone for an hour of their time seems excessive, especially in enterprise settings. However, that request for 15 minutes seems innocuous.
We’ll look at how these questions work well, how you can gain insights easily, and why you should never take NO to research plans as an answer.
About the speakers
For more than 20 years, I have crafted meaningful user experiences by using leadership, content strategy, information architecture, interaction design, and user research.
I focus on helping organizations understand who uses their products, how they interact with their products, and what benefits the company might realize by offering excellent experiences. I fervently practice “UX for the rest of us.” Lately I’ve been concentrating on productivity tools, Web apps, and other internal interfaces that folks use in their day-to-day stuff.
As the director of UX design with Coforma, I offer change throughout diverse engagements from healthcare provider intranets to government agency portals to financial advisor platforms. Focusing efforts on collaborative, distributed design, I provide strategic counsel for clients while keeping an ethical eye on user success.
When not UXing, I passionately ride my motorcycle, write about riding, history, and whiskey, and hike with my wife, Karen, and our dog, Woody.